Privacy Policy

In order to execute your agreement that you enter into with us, we need the following personal data from you.

Name and address details
Your name will be saved because we prefer not to address you with your customer number. We need your address and place of residence, among other things, to draw up invoices, to contact you or to drop by for a cup of coffee (if you ever invite us).

Company details
It is nice to keep personal and business separate. That is why we ask you to enter your (company) name and business address when you purchase our products as a company.

E-mail address
We store your e-mail address so that it is possible to send you important messages about your order or account. We can also use your e-mail address to keep you up-to-date via newsletters about new developments at TransIP. Of course you have the option to unsubscribe.

phone number
We use your telephone number to contact you in an emergency or to ask for your input. 

Login details and customer number
We store your login details to secure access to your account, so that only you or people you share this information with can log in. We also create a unique customer number with which we can help you faster.

IP address
We store your IP address in order to provide you with an overview of the IP address from which you logged into your account or made changes. This address is also used to better protect your account against unauthorized access from other locations.

Payment details
We store payment details - such as your PayPal and credit card details, your account number and your name as an account holder - after a successful order. We also use other parties, such as credit card companies, to process your payments. When placing an order, we create both a unique quotation number and an invoice number that are linked to your account.

We also collect some personal data that is not intended for the performance of an agreement. We do this on the basis of a legitimate interest or with your permission. It concerns the following data.

Cookies
Some of the aforementioned personal data in combination with the cookies placed by us make it possible for us to see how you use our website and services and where your interests lie. This way we can better adapt our website, services and advertisements to your taste. The permission you have given for placing cookies and showing advertisements can be withdrawn at any time.

Serverlogs
If you use our services, we automatically save some information about your connection to our servers in so-called server logs. Think of your IP address, browser version, and the time of your visit. We use the data in these logs to solve errors on our systems and to track down people who put our network at risk and then take measures against this.

Other personal data
It sometimes happens that we receive additional personal data via support tickets, social media messages or via e-mail messages that we did not ask for. If we do not need this personal data to help you further, we will delete it - as far as technically possible.

Of course we do not process your personal data without underlying reasons, but we need them for:

• granting access to our website and services, so that you can, for example, log in to your my account;
• making useful functionalities work on our website, so that, for example, your shopping basket is saved on a subsequent visit;
• entering into and performing your agreement with us, so that we know which services you are entitled to;
• making contact, for example to help you with a problem you encounter;
• handling your complaint, for a long and happy relationship;
• securing our services and combating fraud, for example so that no one else impersonates you;

After obtaining your consent, we also use your personal data for:

• gaining insight into the use of our website, so that we know, for example, which pages need to be better arranged;
• improving and evaluating our website and services, so that we know, for example, which new functionalities you would like to see in our services;
• tailoring our content to your interests, so that, for example, you do not see ads on Google or Facebook that have no added value;

We will not use your personal data for purposes other than those discussed above, unless you have given your prior consent or we are required to do so by law.

When someone offers us a million euros to buy your personal data just like that, we will kindly show them the door. We will only share your information with others in the following three cases:

• To provide or perform our services
  We use payment services such as iDEAL or PayPal to enable different payment methods.
• For the performance of a legal obligation
  A police claim may oblige us to share your data with the police.
• To register a purchase
  Your data is necessary for drawing up an invoice and sending a package

With your permission, we share your data with third parties in the following two cases:

• To improve our services, website or advertising
  We use third-party software to measure how well a new product page resonates with you. For this we use, among other things, the American Google Analytics, with which we have concluded a processing agreement. You can find more information about data processing by Google Analytics in the Privacy Policy van Google.
• To obtain feedback
  We use research agencies to hear how satisfied you are with our services.

Our hawk eyes, muscles and sharp agreements ensure that your data is well protected and secured, even after it has been shared with another party.

Sometimes we make an automated decision based on personal data. Below we explain how this happens, what the reason is and what consequences this can have for you.

• When an invoice is not paid on time, we will automatically send some warnings to the non-paying customer. If nothing is done after that, we will block the services that are purchased from us. As a last resort, a collection agency is called in before any automatic cancellation of services.

If you want to use these rights or know more about them, please contact us at the contact page.

In order not to just tinker with the wrong personal data, we can ask you to identify yourself adequately by sending a message from your control panel.

It is also possible to contact us if you do not want to exercise one of your privacy rights, but want to file a complaint about something that you are not satisfied with. Under the privacy legislation you also have the right to contact the Authority for Personal Data the Dutch watchdog of privacy legislation.

If you have any questions or comments after reading our privacy statement, please contact us using the contact details below.