Privacy Policy

Vier privacy promises

We prefer to collect as little information from you as possible. Yet this is sometimes necessary, for example to deliver your order or to gauge what you think of a new product page. Charlie and Jones handles your data carefully and ensures that your privacy is guaranteed.

That is why we give you these four privacy promises:

  • We protect your personal data as if it were our own.
  • We only use your personal data for the purposes described in this privacy statement.
  • We do not store your data for longer than is necessary to achieve the purposes stated in this privacy statement.
  • We never share your personal information with other parties without good reason.


What personal data does Charlie and Jones process?

To execute the agreement you enter into with us, we need the following personal data from you.

Name and address details
Your name is stored because we prefer not to address you by your customer number. We need your address and place of residence, among other things, to prepare invoices, to contact us or to come by for a cup of coffee (if you invite us).

Company details
It is nice to keep personal and business separate. That is why we ask you to enter your (company) name and business address when you purchase our products as a company.

E-mail address
We store your email address so that it is possible to send you important messages about your order or account. We can also use your email address to keep you up to date about new developments at TransIP via newsletters. Of course you have the option to unsubscribe from this.

phone number
We use your telephone number to contact you in an emergency or to request your input. 

Login details and customer number
We store your login details to secure access to your account, so that only you or people with whom you share this information can log in. We also create a unique customer number that allows us to help you faster.

IP address
We store your IP address to provide you with an overview from which IP address you have logged in to your account or from which changes have been made. This address is also used to better protect your account against unauthorized access from other locations.

Payment details
We store payment information - such as your PayPal and credit card details, your account number and your name as account holder - after a successful order. We also use other parties, such as credit card companies, to process your payments. When you place an order, we create both a unique quotation number and an invoice number that are linked to your account.


Other data that Charlie and Jones processes

We also collect some personal data that is not intended for the execution of an agreement. We do this on the basis of a legitimate interest or with your permission. This concerns the following data.

Cookies
Some of the aforementioned personal data in combination with the cookies we place make it possible for us to see how you use our website and services and where your interests lie. This way we can better tailor our website, services and advertisements to your taste. The permission you have given for placing cookies and showing advertisements can be withdrawn at any time.

Serverlogs
If you use our services, we automatically store some information about your connection to our servers in so-called server logs. Consider your IP address, browser version, and the time of your visit. We use the data in these logs to resolve errors on our systems and to track down people who endanger our network and then take measures against them.

Other personal data
It sometimes happens that we receive additional personal data via support tickets, social media messages or e-mails that we have not requested. If we do not need this personal data to help you further, we will delete it – as far as technically possible.


Purposes of data processing

Of course, we do not process your personal data without underlying reasons, but we need them for:

  • providing access to our website and services, so that you can, for example, log in to your my account;
  • making useful functionalities work on our website, so that, for example, your shopping cart is saved on your next visit;
  • entering into and executing your agreement with us, so that we know which services you are entitled to;
  • contacting you, for example to help you with a problem you are encountering;
  • handling your complaint, for a long and happy relationship;
  • securing our services and combating fraud, so that, for example, no one else pretends to be you;

After obtaining your consent, we also use your personal data for:

  • gaining insight into the use of our website, so that we know, for example, which pages need to be better designed;
  • improving and evaluating our website and services, so that we know, for example, which new functionalities you would like to see in our services;
  • tailoring our content to your interests, so that, for example, you do not see advertisements on Google or Facebook that have no added value;

We will not use your personal data for purposes other than those discussed above, unless you have given your prior consent or we are legally obliged to do so.

Security

We take strict security measures to prevent misuse and unauthorized access to your personal data. In this way, we ensure that only the necessary persons have access to your data, that access to your data is protected and that our security measures are regularly checked. We also use SSL certificates for the secure transfer of your data and your communication with us.


Your privacy and third parties

If someone offers us a million euros to just buy your personal data, we will kindly show him the door. We will only share your data with others in the following three cases:

  • To provide or carry out our services
    We use payment services such as iDEAL or PayPal to enable different payment methods.
  • To carry out a legal obligation
    A police request may oblige us to share your data with the police.
  • To register a purchase
    Your information is needed to prepare an invoice and ship a package

With your permission, we share your data with third parties in the following two cases:

  • To improve our services, website or advertisements
    We use software from other parties to measure how well a new product page resonates with you. For this purpose we use, among other things, the American Google Analytics, with which we have concluded a processing agreement. More information about data processing by Google Analytics can be found in the Privacy Policy van Google.
  • To obtain feedback
    We use research agencies to find out how satisfied you are with our services.

Our hawk eyes, muscles and strict agreements ensure that your data is well protected and secured, even after it has been shared with another party.

Automated decisions

Sometimes we make an automated decision based on personal data. Below we explain how this happens, what the reason is for this and what consequences this can have for you.

  • If an invoice is not paid on time, we will automatically send some warnings to the non-paying customer. If no action is taken after this, we will block the services purchased from us. As a last resort, a collection agency is contacted before services are automatically canceled.
 

Cookies

Cookies can also contain personal data about, for example, your surfing behavior and interests. 

Third party websites

Our privacy statement does not apply to websites of others to which we link from, among other things, our blog articles. Of course, we cannot see whether they handle your data as neatly as we do. If you end up on a website of another company, do not forget to read their privacy and cookie statement carefully before sharing your personal data.

Your privacy rights

As a user of our website and services, you have some useful privacy rights at your disposal. For example, you can ask us to inspect or correct, move or delete your personal data. In addition, it is possible to request that further processing of your personal data be temporarily halted or even to object to this.

If you would like to exercise these rights or know more about them, please contact us contact page.

In order not to simply tinker with the wrong personal data, we can ask you to identify yourself adequately by sending a message from your control panel.

It is also possible to contact us if you do not want to exercise one of your privacy rights, but want to file a complaint about something you are not satisfied with. Under privacy legislation you also have the right to Authority for Personal Data to contact, the Dutch watchdog for privacy legislation.


Contact details

If you have any questions or comments after reading our privacy statement, please contact us using the contact details below.

Company Name:   

Charlie and Jones

Address:

Herengracht 141
 

1015BH Amsterdam

E-mail address:

 service@charlieandjones.com

Instagram:

@charlieandjones

Chamber of Commerce number:   

68027109

VAT number:   

NL212901448B01